Returns & Exchanges

Due to the perishable nature of our confectionery products, we cannot accept returns once a package has been opened; however, we are committed to ensuring you love every bite of your treats.

Return Process

• 1.
  Check Your Order

  Inspect your sweets upon arrival and notify us within 48 hours if there are any issues such as damage, melting, or incorrect items.

• 2.
  Contact Support

  Email our team at support@hellosweetscandy.com with your order number and a photo of the product as it was received.

• 3.
  Review Process

  Our quality assurance team will review your claim within 2 business days to determine eligibility for a replacement or store credit.

• 4.
  Resolution

  Once approved, we will immediately process your refund or ship out a fresh batch of candy at no additional cost to you.