Frequently Asked Questions
Everything you need to know about your sugar fix.
How do you ensure the freshness of the candy?
We source our sweets directly from manufacturers and store them in climate-controlled environments. Every package is heat-sealed to preserve flavor and texture until it reaches your doorstep.
Do you offer international shipping?
Currently, Hello Sweets Candy ships within the United States and Canada. We are working on expanding our delivery zones to share the sweetness worldwide soon.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or incorrect, please contact our support team within 48 hours for a replacement or refund.
Are there options for dietary restrictions?
Yes! We have dedicated collections for Vegan, Gluten-Free, and Sugar-Free candies. Please check the 'Dietary Needs' filter on our shop page for specific product details and ingredient lists.
How can I track my sweet delivery?
Once your order is processed, you will receive an email with a tracking number. Most orders are shipped within 1-2 business days via USPS or UPS.
Can I place a custom order for events or parties?
Absolutely! We specialize in bulk orders for weddings, birthdays, and corporate events. Please reach out via our contact form for custom packaging and volume pricing.